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Top-up in your account
To add credit to your phone, simply log in to your 1pMobile account and visit the Top-ups page. You can add a minimum of £10 and a maximum of £50 each time. Each top-up by will start a new top-up requirement counter.
Top-up by text
Top-up your phone at any time by sending a text message of TOPUP to 07950014111.
Texts to 07950014111 are free from your 1pMobile, from anywhere in the world.
This will top your phone up with £10 of credit.
You can also top-up larger amounts by texting TOPUP followed by the amount you want to top-up to 07950014111.
E.g. TOPUP 20 to 07950014111 will add £20 to your phone from your stored payment details.
The minimum top-up by text is £10 and the maximum is £90.
Each top-up by text will start a new top-up requirement counter.
To turn this facility off log into your account and click on Your Settings. Then click disable.
Auto top-up
You have the option of setting up an auto top-up which will automatically top up your phone on your next top-up due date or when your phone balance drops below £2 (whichever happens first). When your phone balance drops below £2, we will collect your chosen amount from your registered debit or credit card and add it to your phone. We will apply this a maximum of once per day.
Yes, you should be able to receive both calls and texts, even if your credit is zero. However, in order to remain a 1pMobile customer, you must top-up your phone by your next top-up due date. If you fail to do so, we will close your 1pMobile account, all unused credit will be lost, and your mobile number will be disconnected.
Our 1-year talker SIM for £36 gives you unlimited calls and texts plus 250MB of data, each month for a year.
Please note that this is applied to your account as a one year boost (which you will see on the boosts page within your account area) and will not show as credit on your account. You will need to add credit on your account for any out of bundle calls or additional data you may want to use.
Only credit added to your account by topping up will appear as credit.
Yes you can. If you place your initial order by Paypal, we will use Paypal to take future payments when you wish to top-up or if you set up an auto top-up on your account. You can change or cancel your payment method at any time.
When paying PayPal you will be requested to approve future payments in order to continue. You will need to click OK to this to proceed.
We will not take any payments after your initial order unless you manually do a top-up or have asked us to set-up an auto top-up for you.
This is the best way to change your details, remember if you top-up early you wont lose out as all top-ups will extend your top-up date from the current top-up date.
Go to the top-ups page and click the buy button for the amount you wish to top-up.
You will be asked to choose an existing payment method or use 'change payment method' to enter new details
Click on 'change payment method'
Enter your new payment details and pay for your top-up
Future top-ups will default to the payment you have just used
Our only requirement is that you top-up by £10 at least once every 120 days. All unused credit rolls over to the next usage period.
Top up by £10 and your next top-up won't be due for another 120 days
Top up by £15 and your next top-up won't be due for another 180 days
Top up by £20 and your next top-up won't be due for another 240 days
Top up by £30 and your next top-up won't be due for another 360 days
Top up by £40 and your next top-up won't be due for another 480 days
Top up by £50 and your next top-up won't be due for another 600 days
If you don't top-up by your next top-up due date, then we deem that you no longer wish to use 1pMobile as your mobile provider and your service will be cancelled.
We will send you email reminders two weeks before and 48 hours before your next top-up is due. You can also see when your next top-up is due in your account area.
For peace of mind you can set up auto-top-ups that occur either when your phone balance reaches £2 or on your top-up due date. See the top-ups section inside your account area.
When you log into your account, you will see the date when your next top-up is due.
Topping up early
If you top-up by £10 that date will be extended by 120 days, regardless of when you top-up. So if your next top-up date is showing as being in 40 days time and you top-up today by £10, your next top-up due date will change to be in 160 days time.
Topping up with larger amounts
You can also top-up by larger amounts and this will further extend the time to your next top-up due date.
When you top-up by £10 your next top-up due date is extended by 120 days, but if you top-up by £20, your next top-up due date is extended by 240 days, £30 will extend it by 360 days, etc
Your next top-up due date is shown in your Account area at the top of the page. Your top-up due date is determined by the amount of your last top-up
Top up by £10 and your next top-up won't be due for another 120 days
Top up by £15 and your next top-up won't be due for another 180 days
Top up by £20 and your next top-up won't be due for another 240 days
Top up by £30 and your next top-up won't be due for another 360 days
Top up by £40 and your next top-up won't be due for another 480 days
Top up by £50 and your next top-up won't be due for another 600 days