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When you buy a new phone, it is likely to be locked to the network you bought it on. So, if you try putting another network's SIM card in your phone, it will not work. Unlocking your phone means you can use any network's SIM card.
Here at 1pMobile, we use the EE network. So if you are already using the EE network as a customer of Asda Mobile, BT Mobile, Co-operative Mobile, Orange, T-Mobile, Utility Warehouse or Virgin Mobile you should not need to unlock your phone.
However, if you are moving to 1pMobile from another network O2, Three or Vodafone you may need to unlock your phone if you decide to come to us. The easiest way to do this is to contact your existing provider, who should be able to help. The best time to do this is while you are waiting for your 1pMobile SIM to arrive.
You will generally be asked for four pieces of information in order for your phone to be unlocked the make, the model, the IMEI (International Mobile Equipment Identity) and the network it is locked to.We have created a page dedicated to how to unlock your phone
For more information on mobile phone locking and unlocking, please visit this Ofcom page.