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How do I obtain a Porting Authorisation Code (PAC) to move my phone number from 1pMobile to another network provider?

If you want to leave us, we're sorry to see you go.

If you want to change mobile provider and keep your mobile number, you will need to request a Porting Authorisation Code (PAC).

You can get a PAC via one of the following options:

  • your online account; or
  • by sending a free Text/SMS with the word PAC, to 65075; or
  • call us on 03333 442278.

Your PAC will be sent by text message to your 1pMobile number. You can also see it in your online account.

If you want to go ahead with the switch, you have to give the PAC to your new provider. Once you have switched, your service with us is terminated, remember to use up any credit you have left as otherwise you will lose it.

Your PAC will be valid for 30 days. If you do not give your PAC to your new provider, your service will not switch to the new provider, your number will not port, and your current service will continue.