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Pre-sales

1pMobile offers the UK's cheapest Pay As You Go tariff where calls to UK landlines and mobiles are 1p a minute, texts to UK numbers are 1p each, and data is 1p a MB. In addition to the standard flat rate tariff, there are optional 30-day data boosts (add-ons) available – 500MB for £4, 1GB for £6, 2GB for £10 and 4GB for £15. These can be added either as a one-off or be set to automatically occur every 30 days.

You join for just £10 and your credit will never expire, provided you keep your account active. To keep your account active, you must top-up at least once every 120 days. There are no minimum spend or usage requirements. Top-ups start from £10. For more information, visit our home page.

We use the EE network to provide you with your mobile service, so you should receive great coverage. Currently, EE’s 4G network reaches 97% population coverage of the UK and 67% geographic coverage. EE’s 2G coverage currently reaches 99% of the UK population while 3G reaches 98%. To see the level of coverage in a particular area, visit our Coverage checker page.

You join 1pMobile via our website by visiting the Get your free SIM page. This will automatically set up an online account for you. When you join you will pay £10 to initially add credit to your account and we will send you a free SIM card. 1pMobile is not available in stores.

We accept Visa, MasterCard and PayPal as methods of payment.

We are PCI compliant and do not store your card or payment details, but a token from your card issuer / payment provider.

This means that when you need to top-up you do not need to provide us with all your payment details again. This make topping up as easy as possible. This also enables you to set up an auto-top-up to ensure you never run out of credit.

Yes, you can. It is easy to keep your current mobile number and transfer it to 1pMobile. You can transfer any mobile number from any UK mobile network. To do so, you will need to request a Porting Authorisation Code (PAC) from your current provider.

Once you have your PAC, it is valid for 30 days. In order to complete the port (transfer) you must provide the PAC to us within those 30 days. When you have both the PAC and a 1pMobile SIM card, log in to your 1pMobile account and give us the details of the PAC. You can then choose the day you want the transfer to happen. However, bear in mind that it usually takes two days for your number to transfer over to us.

On the day of transfer, your 1pMobile SIM will then be linked to your existing number. It can take a little while for your number to move over, but this is only usually about two hours. If your PAC runs out, you will need to request a new PAC from your existing mobile provider.

Please note: it is not advised to pick a day to transfer your number to us if you will be roaming outside of the UK at that time.

You can find more information on porting your number to 1pMobile by visiting the Keep your number page.

No, there are no connection charges for calls made with your 1pMobile SIM.

No, we do not offer call forwarding to another telephone number.

When you buy a new phone, it is likely to be locked to the network you bought it on. So, if you try putting another network's SIM card in your phone, it will not work. Unlocking your phone means you can use any network’s SIM card.

Here at 1pMobile, we use the EE network. So if you are already using the EE network – as a customer of Asda Mobile, BT Mobile, Co-operative Mobile, Orange, T-Mobile, Utility Warehouse or Virgin Mobile – you should not need to unlock your phone.

However, if you are moving to 1pMobile from another network – O2, Three or Vodafone – you may need to unlock your phone if you decide to come to us. The easiest way to do this is to contact your existing provider, who should be able to help. The best time to do this is while you are waiting for your 1pMobile SIM to arrive.

You will generally be asked for four pieces of information in order for your phone to be unlocked – the make, the model, the IMEI and the network it is locked to.

If you need to unlock your phone, the best way to contact your current provider is:

  • O2 pay monthly – Fill in the O2 phone unlocking form online by using the ‘My O2’ account facility or the ‘My O2’ app.
  • O2 pay as you go – Fill in the O2 phone unlocking form online by using the ‘My O2’ account facility or the ‘My O2’ app. Alternatively, you can complete an online form.
  • Three – Call 333 from your handset or 0333 338 1001.
  • Vodafone pay monthly – Call 191 (from your handset) or 0333 304 0191.
  • Vodafone pay as you go – Call 0333 304 8069.

For more information on mobile phone locking and unlocking, please visit this Ofcom page.

You request a Porting Authorisation Code (PAC) using the Contact us page and we will email it to you.

There is no need to contact us if you no longer want to be a 1pMobile customer. All you have to do is simply not top-up your account. If you have an auto top-up in place, you will need to disable it via your Account settings page on our website.

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