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1pMobile offers the UK's cheapest tariff, where calls to UK landlines and mobiles are 1p a minute, texts to UK numbers are 1p each, and data is 1p a MB. In addition to the standard flat rate tariff, there are optional 30-day data boosts (add-ons) available – 1GB for £6, 2GB for £10, 4GB for £15 and 10GB for £25. These can be added either as a one-off or be set to automatically occur every 30 days.

You join for just £10 and your credit will never expire, provided you keep your account active. To keep your account active, you must top-up by your next top-up due date.

You will need access to the Internet and an email address because your account is managed online.  If you do not have access to the Internet or do not have access to an email account then we may not be the right provider for you.

There are no minimum spend or usage requirements. Top-ups start from £10. For more information, visit our home page.

We use the EE network to provide you with your mobile service, so you should receive great coverage. Currently, EE’s 4G network reaches 97% population coverage of the UK and 67% geographic coverage. EE’s 2G coverage currently reaches 99% of the UK population while 3G reaches 98%. To see the level of coverage in a particular area, visit our Coverage checker page.

You join 1pMobile via our website by visiting the Get your free SIM page.

This sets up a new account for you. To use your account area you need access to the internet and an email address. If you do not have these, or would not be able to then 1pMobile may not be suitable for you.

When you join you will pay £10 to initially add credit to your account and we will send you a free SIM card. Each SIM has a new phone number. 1pMobile is not available in stores.

For more information go to Do I need to unlock my phone?

We accept Visa, MasterCard and PayPal as methods of payment. We do not accept American Express.

We are PCI compliant and do not store your card or payment details, but a token from your card issuer / payment provider.

This means that when you need to top-up you do not need to provide us with all your payment details again. This make topping up as easy as possible. This also enables you to set up an auto-top-up to ensure you never run out of credit.

When paying PayPal you will be requested to approve future payments in order to continue. You will need to click OK to this to proceed. No future payments are taken until you next buy a Top-Up or you enable the Auto Top-up feature in your 1pMobile account.

Yes, you can. It is easy to keep your current mobile number and transfer it to 1pMobile. You can transfer any mobile number from any UK mobile network at any time. To do so, you will need to request a Porting Authorisation Code (PAC) from your current provider.

To obtain a PAC from you current provider send them a text of PAC to 65075 with their SIM in your phone.

You can transfer a number to us at any time after receiving your SIM from us.

Once you have your PAC, it is valid for 30 days. In order to complete the port (transfer), you must provide the PAC to us within those 30 days.

When you have both the PAC and have received your 1pMobile SIM card, log in to your 1pMobile account and give us the details of the PAC. You can then choose the day you want the transfer to happen. This will be a minimum of 1 day in advance. You can use your 1pMobile SIM, with the new number we issue, or the SIM with the original number you are bringing to us until the transfer.

On the day of transfer, your 1pMobile SIM will then be linked to your existing number. This usually only takes about two hours. In rare occasions there is a longer delay of 24 to 48 hours, and sometimes longer. In these situations, we keep you regularly notified as any problems are resolved.

Please note: do not pick the day to transfer your number to us if you will be roaming outside of the UK at that time.

You can find more information on porting your number to 1pMobile by visiting the Keep your number page.

Yes. If you use the same email address and the same password the accounts will be linked and you can quickly switch between them in your account area.

Phone credit cannot be shared between your phone numbers.

You will be emailed a default password for each new account so you will need to change these to be the same password after activating the SIM.

If you wish to place an order for multiple SIMs (e.g. more than 3 or 4,) please contact customer services and we can arrange this for you with one initial payment. We can also link these at that time, if you would like.

No, there are no connection charges for calls made with your 1pMobile SIM.

No, we do not offer call forwarding to another telephone number.

When you buy a new phone, it is likely to be locked to the network you bought it on. So, if you try putting another network's SIM card in your phone, it will not work. Unlocking your phone means you can use any network’s SIM card.

Here at 1pMobile, we use the EE network. So if you are already using the EE network – as a customer of Asda Mobile, BT Mobile, Co-operative Mobile, Orange, T-Mobile, Utility Warehouse or Virgin Mobile – you should not need to unlock your phone.

However, if you are moving to 1pMobile from another network – O2, Three or Vodafone – you may need to unlock your phone if you decide to come to us. The easiest way to do this is to contact your existing provider, who should be able to help. The best time to do this is while you are waiting for your 1pMobile SIM to arrive.

You will generally be asked for four pieces of information in order for your phone to be unlocked – the make, the model, the IMEI (International Mobile Equipment Identity) and the network it is locked to.

If you need to unlock your phone, the best way to contact your current provider is:

  • O2 pay monthly – Fill in the O2 phone unlocking form online by using the ‘My O2’ account facility or the ‘My O2’ app.
  • O2 pay as you go – Fill in the O2 phone unlocking form online by using the ‘My O2’ account facility or the ‘My O2’ app. Alternatively, you can complete an online form.
  • Three – Call 333 from your handset or 0333 338 1001.
  • Vodafone pay monthly – Call 191 (from your handset) or 0333 304 0191.
  • Vodafone pay as you go – Call 0333 304 8069.

For more information on mobile phone locking and unlocking, please visit this Ofcom page.

If you want to leave us, we're sorry to see you go.

If you want to change mobile provider and keep your mobile number, you will need to request a Porting Authorisation Code (PAC).

You can get a PAC via one of the following options:

  • your online account; or
  • by sending a free Text/SMS with the word PAC, to 65075; or
  • call us on 03333 442278.

Your PAC will be texted to your 1pMobile and emailed to you.

If you want to go ahead with the switch, you have to give the PAC to your new provider. Once you have switched, your service with us is terminated, remember to use up any credit you have left as otherwise you will lose it.

Your PAC will be valid for 30 days. If you do not give your PAC to your new provider, your service will not switch to the new provider, your number will not port, and your current service will continue.

There is no need to contact us if you no longer want to be a 1pMobile customer. All you have to do is simply not top-up your account. You can close an account immediately by going to the close account page. If you have an auto top-up in place, you will need to disable it via your Account settings page on our website.

The answer is probably YES!

Our triple SIM has all three SIM sizes on one card, so it'll fit into a standard(mini), micro or nano slot and will work in any unlocked 2G, 3G or 4G phone.

If you need to unlock your phone you will need to contact your current mobile provider or the store/merchant where you purchased it.

Unlocking your mobile phone

What does it mean when a phone is locked?

When a handset is locked it means it will only work with the provider from whom you bought it.

If your phone is locked it won't automatically become unlocked when your contract expires with your provider.

You'll have to specifically ask your provider to unlock it.

Is your phone unlocked? How can you find out?

It's simple to find out if your phone is locked. Simply insert a SIM card from another carrier (you'll be able to get one free from a phone shop or by ordering one online) and see if the name of the network appears on your handset.

If it does and you're able to use your phone, it's unlocked.

My phone's locked. What now? Is it legal to unlock it?

If you want to unlock your phone, you have several options.

One way is to take it to a local, independent phone shop which will usually charge you a fee of around £15 for the service.

Another method is to do it yourself by getting hold of a code or using a special data cable and software. However, you do need a fair degree of technical know-how to do so.

It's not illegal to unlock your phone with either of these methods. However, in both cases you risk invalidating your warranty.

But the safest and smartest way of unlocking mobile phones is to call your network and ask them to unlock it.

Whether a charge will apply and how fast and readily they'll unlock it depends on your carrier's policy. We'll take a look at all the major networks' policies below.

I'm going to unlock my phone via my network. How does it work?

When you contact your network to unlock your phone by phone, they'll ask you for your IMEI number. This is an identifier that's unique to your phone and enables your network to discern make and model, as well as its serial number.

You can get the number in a variety of ways. But perhaps the easiest is by opening phone app, then entering *#06# using the keyboard. The IMEI number will flash up on the screen instantly for you to take down with a piece of paper. Or with your phone's Notes app.

Alternatively, if you've got an iPhone you can find it via your Settings app. First open up settings, then press ‘General', followed by ‘About'. You'll find it towards the bottom of the screen.

Got an Android phone? You can also get your IMEI through the Settings part of your phone. Once you've opened Settings, go to ‘About Device' and thence to ‘Status'. And there you'll find it.

Once you've provided your network with your IMEI they can start the unlocking process.

How long it'll actually take and whether a charge applies depends principally on your network's policy. However, it's also affected by whether you're a pay monthly or pay as you go customer and by the make and model of your phone. We examine each of the major networks' policy on phone unlocking further down the page.

Can I unlock my phone for free? How long does it take to unlock my phone?

In reality, the cost and time it takes to get your phone unlocked depends on your provider. But you should be mindful that you could be waiting for anything between a few days or up to 30 days for the process to be complete.

To clarify your network's policy, check out our network-by-network guide below.

Network by network guide to unlocking policy

Are phones locked? Is there a charge? Does a time-limit apply? How long does it take? How do I get in touch to unlock it?
Three If you bought your phone from Three after December 13th 2013, it won't be locked. That goes for pay as you go phones, as well as those bought on contract from Three.

Phones bought before this point will, however, be locked to Three.

No charge applies. Three will unlock your phone free of charge.

Three does not enforce a time limit. You can unlock your pay monthly phone at any time during your contract.

Expect a wait of up to seven days. Three phones are already unlocked when you buy them. So you won't need to talk to anyone from Three.
Virgin Mobile Virgin Mobile pay monthly customers phones are unlocked. Pay as you go customers aren't so lucky, though, with Virgin Mobile opting to lock certain models to its network. To unlock a Virgin Mobile phone, pay as you go customers will be charged £15.32. However, after you've owned the phone for 12 months, it's free. If your Virgin Mobile pay as you go handset is locked, you're looking at a wait of up to 30 days for the process to be completed. To unlock your handset, get in touch with Virgin Mobile's customer support team by calling 789 from your Virgin Mobile handset. Alternatively, you ring 0345 6000 789 from any other mobile phone or landline.
EE Pay monthly and pay as you go EE phones are locked to its network. EE will only unlock pay monthly phones after six months. To unlock an EE pay monthly phone you need to ring 150 from your EE phone. If you're still under contract, a charge of £8.99 applies. If you're out of contract, however, it's free.

Be aware that you can only unlock a pay monthly phone if you've had your contract for 6 months or more.

EE will unlock pay as you go or SIM only devices can be straight away, with no time limit. A charge of £8.99 applies, unless you bought the phone directly from EE. In which case, there's no charge.

The time it takes to unlock pay monthly and pay as you go phones on EE depends on which brand of handset you've got.

An iPhone or iPad has a wait of up to seven days attached.

If you've got any other brand of handset or tablet, expect a wait of up to ten days.

Call 150 from your EE phone. Or 0800 956 6000 from any other mobile phone or landline.

Alternatively, use this online form.

O2 All pay monthly phones bought on O2 from June 2018 are sold unlocked.

Pay as you go phones sold on O2 are still sold locked to the network. But can be easily unlocked.

O2 pay monthly customers are not subject to a time limit and can unlock their phone free of charge at any point in their contract.

O2 pay as you go customers can also unlock their phone at at time, for no charge.

If you bought an O2 pay monthly or pay as you go phone before June 2018, you're looking at a wait of up to 72 hours to get your handset unlocked by the network. Call 202 from your O2 phone or ring 0344 8090202 from any other phone or a landline.

Prefer not to talk to anyone? You can also unlock via O2's site or through the MyO2 app.

Vodafone All Vodafone pay monthly and pay as you go handsets bought after July 2013 will be locked to the network. Vodafone customers on pay as you go can unlock their phone for free.

To be eligible to do so, PAYG customers must have used their phone number with the handset for at least 30 days.

Pay monthly customers can also unlock their handset free of charge.

For pay as you go and pay monthly customers, Vodafone stipulates a wait of up to ten days. Call 191 from your Vodaphone handset, or 03333 040 191 from all other mobiles or landlines.
Tesco Mobile It does. But Tesco Mobile pay monthly and pay as you go phone customers can unlock their handsets pretty easily. Pay monthly Tesco Mobile customers can unlock their phone for free. However, depending on the handset a time limit may apply. Essentially, this means that you not be able to unlock phones that were recently released.

Pay as you go Tesco Mobile customers can unlock their phones for no charge, provided they wait 12 months after it was first activated. A charge of £10 applies if you want to unlock a pay as you go phone before 12 months is up.

Tesco Mobile customers usually face a wait of seven working days to receive their unlocking code. However this varies according to the handset. It could take up to 20 days. Call 4422 from your Tesco Mobile phone, or 0345 301 4455 from any other mobile phone or landline.
iD Mobile With the exception of iPhones, all iD Mobile handsets sold with a pay monthly iD contract are unlocked at the point of purchase. In the case of iPhones, the handset will be unlocked six months after the contract started. Locked iPhones on iD Mobile bought on a monthly contract can be unlocked for free, within the first six months. As indicated above, thereafter they're unlocked anyway. Unlocking a locked iPhone on iD Mobile takes between three-five days. Call 7777 from an iD Mobile phone, or call 0333 003 7777 from any other mobile or landline.
Sky Mobile All Sky Mobile phones are supplied unlocked. Because Sky Mobile phones are supplied unlocked, there is no charge for unlocking them. Nor does a time limit apply. Sky Mobile phones are unlocked from day one. If you find your Sky Mobile phone isn't unlocked, you can reach customer support on 0330 041 2639.

If you want to leave us, we're sorry to see you go.

If you want to change mobile provider and keep your mobile number, you will need to request a Porting Authorisation Code (PAC).

You can get a PAC via one of the following options:

  • your online account; or
  • by sending a free Text/SMS with the word PAC, to 65075; or
  • call us on 03333 442278.

After you request a PAC, we will immediately send you a text message with the PAC. This message will also let you know what the current credit balance is on your phone. The message will also include a link to your online account, where you will find all your account details. You can always call us on 03333 442278 if you have any further questions and want to speak to an adviser.

If you want to go ahead with the switch, you have to give the PAC to your new provider. Once you have switched, your service with us is terminated, remember to use up any credit you have left as otherwise you will lose it.

Your PAC will be valid for 30 days. If you do not give your PAC to your new provider, your service will not switch to the new provider, your number will not port, and your current service will continue.

If you want to leave us, we're sorry to see you go.

If you want to change mobile provider and do not wish to keep your mobile number, you will need to request a Service Termination Authorisation Code (STAC).

You can get a STAC via one of the following options:

  • Your online account; or
  • By sending a free Text/SMS with the word STAC, to 75075; or
  • Call us on 03333 442278;

After you request a STAC, we will immediately send you a text message with the STAC. This message will also let you know what the current credit balance is on your phone. The message will also include a link to your online account, where you will find all your account details. You can always call us on 03333 442278 if you have any further questions and want to speak to an adviser.

If you want to go ahead with the switch, you have to give the STAC to your new provider. Once you have switched, your service with us is terminated, remember to use up any credit you have left as otherwise you will lose it.

Your STAC will be valid for 30 days. If you do not give your STAC to your new provider, your service will not be disconnected and your current 1pMobile service will continue.

You can also call us (or use the option in Your account area), and ask us to terminate your service, in which case you do not need an STAC.

We are in conversation with EE (the network we use) about 5G.  The roll-out will take a few years and currently is only available in the centre of the 4 capital cities (London, Cardiff, Belfast and Edinburgh) plus Manchester and Birmingham.  

Our SIM is already 5G compatible so as soon as we have access, the network is rolled out and customers have a 5G compatible phone then all will just work. 

We will be making announcements as and when 5G progresses.

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