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Topping up

Simply dial 150 from your mobile phone to hear the amount of credit you have on your phone. There is no charge to use this service.

Top-up in your account

To add credit to your phone, simply log in to your 1pMobile account and visit the Top-ups page. You can add a minimum of £10 and a maximum of £50 each time. The minimum top-up is £10 and the maximum is £90. Each top-up by text will start a new top-up requirement counter.

Top-up by text

Top-up by text needs to first be enabled in your account

Top-up your phone at any time by sending a text message of TOPUP to 07950014111.

Texts to 07950014111 are free from your 1pMobile, from anywhere in the world.

This will top your phone up with £10 of credit.

 

You can also top-up larger amounts by texting TOPUP followed by the amount you want to top-up to 07950014111.
E.g. TOPUP 20 to 07950014111 will add £20 to your phone from your stored payment details.

Auto top-up

You have the option of setting up an auto top-up which will automatically top up your phone on your next top-up due date or when your phone balance drops below £2 (whichever happens first). When your phone balance drops below £2, we will collect your chosen amount from your registered debit or credit card and add it to your phone. We will apply this a maximum of once per any 30-day period.

 

Yes, you should be able to receive both calls and texts, even if your credit is zero. However, in order to remain a 1pMobile customer, you must top-up your phone by your next top-up due date. If you fail to do so, we will close your 1pMobile account, all unused credit will be lost, and your mobile number will be disconnected.

Yes you can. If you place your initial order by Paypal, we will use Paypal to take future payments when you wish to top-up or if you set up an auto top-up on your account. You can change or cancel your payment method at any time.

When paying PayPal you will be requested to approve future payments in order to continue. You will need to click OK to this to proceed.

We will not take any payments after your initial order unless you manually do a top-up or have asked us to set-up an auto top-up for you.

Our only requirement is that you top-up by £10 at least once every 120 days. All unused credit rolls over, so you never lose it.

Top up by £10 and your next top-up won't be due for another 120 days
Top up by £15 and your next top-up won't be due for another 180 days
Top up by £20 and your next top-up won't be due for another 240 days
Top up by £30 and your next top-up won't be due for another 360 days
Top up by £40 and your next top-up won't be due for another 480 days
Top up by £50 and your next top-up won't be due for another 600 days

If you don't top-up by your next top-up due date, then we deem that you no longer wish to use 1pMobile as your mobile provider and your service will be cancelled.

We will send you email reminders two weeks before and 48 hours before your next top-up is due. You can also see when your next top-up is due in your account area.

For peace of mind you can set up auto-top-ups that occur either when your phone balance reaches £2 or on your top-up due date. See the top-ups section inside your account area.

Your next top-up due date is shown in your Account area at the top of the page. Your top-up due date is determined by the amount of your last top-up

Top up by £10 and your next top-up won't be due for another 120 days
Top up by £15 and your next top-up won't be due for another 180 days
Top up by £20 and your next top-up won't be due for another 240 days
Top up by £30 and your next top-up won't be due for another 360 days
Top up by £40 and your next top-up won't be due for another 480 days
Top up by £50 and your next top-up won't be due for another 600 days

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