Click here for help

This site uses cookies, to ensure you get the best experience using our website. More info. That's fine

Help pages

Topping up

Simply dial 150 from your mobile phone to hear the amount of credit you have on your phone. There is no charge to use this service.

To add credit to your phone, simply log in to your 1pMobile account and visit the Top-ups page. You can add a minimum of 10 and a maximum of 50 each time.

Auto top-up

You have the option of setting up an auto top-up every 120 days or when your phone balance drops below 2 (whichever happens first). When your phone balance drops below 2, we will collect your chosen amount from your registered debit or credit card and add it to your phone. We will apply this a maximum of once per any 30-day period.

Yes, you should be able to receive both calls and texts, even if your credit is zero. However, in order to remain a 1pMobile customer, you must top-up your phone 120 days after your last top-up. If you fail to do so, we will close your 1pMobile account, all unused credit will be lost, and your mobile number will be disconnected.

Didn't find the answer you were looking for?

We're here to help. Please feel free to get in touch by phone, email or live chat. Visit our contact page for more details.