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Topping up

Simply dial 150 from your mobile phone to hear the amount of credit you have on your phone. There is no charge to use this service.

Top-up in your account

To add credit to your phone, simply log in to your 1pMobile account and visit the Top-ups page. You can add a minimum of £10 and a maximum of £50 each time. Each top-up by will start a new top-up requirement counter.

Top-up by text

Top-up your phone at any time by sending a text message of TOPUP to 07950014111.

Texts to 07950014111 are free from your 1pMobile, from anywhere in the world.

This will top your phone up with £10 of credit.

You can also top-up larger amounts by texting TOPUP followed by the amount you want to top-up to 07950014111.
E.g. TOPUP 20 to 07950014111 will add £20 to your phone from your stored payment details.

The minimum top-up by text is £10 and the maximum is £90.
Each top-up by text will start a new top-up requirement counter.

To turn this facility off log into your account and click on Your Settings. Then click disable.

Auto top-up

You have the option of setting up an auto top-up which will automatically top up your phone on your next top-up due date or when your phone balance drops below £2 (whichever happens first). When your phone balance drops below £2, we will collect your chosen amount from your registered debit or credit card and add it to your phone. We will apply this a maximum of once per day.

 

Yes, you should be able to receive both calls and texts, even if your credit is zero. However, in order to remain a 1pMobile customer, you must top-up your phone by your next top-up due date. If you fail to do so, we will close your 1pMobile account, all unused credit will be lost, and your mobile number will be disconnected.

Yes you can. If you place your initial order by Paypal, we will use Paypal to take future payments when you wish to top-up or if you set up an auto top-up on your account. You can change or cancel your payment method at any time.

When paying PayPal you will be requested to approve future payments in order to continue. You will need to click OK to this to proceed.

We will not take any payments after your initial order unless you manually do a top-up or have asked us to set-up an auto top-up for you.

If you want/need to change your payment details there are two ways you can do this

When topping up online:

This is the best way to change your details, remember if you top-up early you wont lose out as all top-ups will extend your top-up date from the current top-up date.

Go to the top-ups page and click the buy button for the amount you wish to top-up.
You will be asked to choose an existing payment method or use 'change payment method' to enter new details
Click on 'change payment method'
Enter your new payment details and pay for your top-up
Future top-ups will default to the payment you have just used

Without topping up:

Log into your account
Go to 'account info'
In the section headed 'Top-ups/credits' you will find an option to change your payment details
Click on the blue 'Change' button to go to your payment details
click on the 'Click on 'change payment method' link
Enter your new payment details
In order to fully verify your new payment method, we need to make a £1 transaction/charge which will be added to your phone as a £1 top-up. This does not count towards the minimum top-up requirement in a 120 day period.
Future top-ups will default to the payment you have just used

You can check your credit balance at any time by calling 150 from your 1pMobile phone. There is no charge for this. Please note you should NOT text 150 as this is not a supported service.

Our only requirement is that you top-up by £10 at least once every 120 days. All unused credit rolls over, so you never lose it.

Top up by £10 and your next top-up won't be due for another 120 days
Top up by £15 and your next top-up won't be due for another 180 days
Top up by £20 and your next top-up won't be due for another 240 days
Top up by £30 and your next top-up won't be due for another 360 days
Top up by £40 and your next top-up won't be due for another 480 days
Top up by £50 and your next top-up won't be due for another 600 days

If you don't top-up by your next top-up due date, then we deem that you no longer wish to use 1pMobile as your mobile provider and your service will be cancelled.

We will send you email reminders two weeks before and 48 hours before your next top-up is due. You can also see when your next top-up is due in your account area.

For peace of mind you can set up auto-top-ups that occur either when your phone balance reaches £2 or on your top-up due date. See the top-ups section inside your account area.

When you log into your account, you will see the date when your next top-up is due.

Topping up early

If you top-up by £10 that date will be extended by 120 days, regardless of when you top-up. So if your next top-up date is showing as being in 40 days time and you top-up today by £10, your next top-up due date will change to be in 160 days time.

Topping up with larger amounts

You can also top-up by larger amounts and this will further extend the time to your next top-up due date.

When you top-up by £10 your next top-up due date is extended by 120 days, but if you top-up by £20, your next top-up due date is extended by 240 days, £30 will extend it by 360 days, etc

Your next top-up due date is shown in your Account area at the top of the page. Your top-up due date is determined by the amount of your last top-up

Top up by £10 and your next top-up won't be due for another 120 days
Top up by £15 and your next top-up won't be due for another 180 days
Top up by £20 and your next top-up won't be due for another 240 days
Top up by £30 and your next top-up won't be due for another 360 days
Top up by £40 and your next top-up won't be due for another 480 days
Top up by £50 and your next top-up won't be due for another 600 days

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