When you join 1pMobile, we will send you a free SIM card in the post. Our triple SIM has all SIM types on one card. So whether you need a standard, micro or nano sized SIM, you can just pop out the one you need. In order for your SIM to work, you will need to activate it. Once activated, it will work in any unlocked 2G, 3G or 4G phone.
Online orders placed before 4pm, Monday to Friday, will be dispatched the same day. Orders placed after 4pm or at the weekend will be dispatched the next working day. We send all SIM cards by 1st Class Royal Mail. Usual delivery time is 1-3 working days from dispatch.
Log in to your 1pMobile account (with the password you used to originally set up your account) and activate your SIM by entering the six-digit activation code you received with your SIM card. The activation code is listed on the sheet in the Welcome Pack that contains your address details. Activation can take up to 48 hours, but it is usually a lot quicker and normally takes place within one hour.
Once you have activated your SIM, pop it in your phone and it should automatically register on our network, listed as either '1pMobile', 'EE' or 'Club' on your phone. If it doesn't, you may need to switch off the automatic network selection on your phone and perform a manual search. If that doesnít find our network, you may need to switch your phone off and then back on again.
Please be aware that there will be a short time delay between you activating your SIM and your initial top-up appearing on your phone. This can sometimes take up to an hour. Therefore, you may find that you are not able to use your phone for a short period.
If you dial 150 from your mobile phone, you will be able to hear the amount of credit you have on your phone. There is no charge to use this service.
If your SIM card is too big, it wonít fit in the slot of your phone. If itís too small, it might get stuck or not connect.
Here at 1pMobile, we send out a triple SIM. The SIM starts at the standard size and you can push the card out to make two other sizes - micro and nano - to suit your needs.
If you keep the parts to the triple SIM and need a larger size later, just pop the smaller card back into the larger piece and youíre good to go!
You can request a PAC code at any time. However, as soon as you transfer your number to another network/provider, you will lose any unused credit that remains on your phone.
You must activate your SIM within 120 days of purchase. Otherwise your service will be activated for you.
Transferring contacts to an Apple device
You can transfer information from your current device to your iPhone or iPad, even if you're coming to Apple from Android, BlackBerry or Windows.
Follow the steps below to back up your messages, email accounts, photos, notes, and other personal settings, and restore the backup to your iPhone.
Transferring contacts to an Android device
Transferring contacts to a Windows device
Transferring contacts, files and media from a BlackBerry device
Switching devices using a media card
For BlackBerry smartphone users with BlackBerry 7 OS and later, you can switch devices using your media card.
We're here to help. Please feel free to get in touch by phone, email or live chat. Visit our contact page for more details.