Click here for help
Order your SIM

This site uses cookies, to ensure you get the best experience using our website. More info. That's fine

What would you like help with?

Why is my phone using data when I haven't?

Your phone is using data in the background, whether it is to update apps, provide you with weather reports, positioning and tracking for maps etc.  There are so many data based services in smartphones that use data. If you do not wish to use any data then please disable / uninstall these apps on your phone, or turn off mobile data in your phone settings.  It is also possible to turn off mobile data in your account - at network level - but this may prevent your phone from operating correctly.