Job opportunities at 1pMobile

Customer Service Advisor (Online chat, Social media, Telephone)

Alton, Hampshire

Salary to £22,500 per annum plus benefits!

An exciting opportunity has arisen for an experienced Customer Service Advisor to join our new and rapidly expanding company.

Launched in October 2016, 1pMobile is a new mobile phone company ready to bring something new and exciting to customers across the UK. We are looking to recruit experienced customer service staff with a positive attitude and great communication skills to join us to help create the core of the customer service team.

We are looking for someone who is not only passionate about customer service, but who is also looking for their role to grow with the business and become a mentor to future members of staff.

Customer Service Advisor (Online) Key Responsibilities:

Supporting our customers mainly via email, online chat and social media
Working with the online team to ensure we are always well represented
Providing a polite, friendly and professional service to our customer base
Providing first contact resolutions to our customer base
Answering inbound calls as required
Making outbound calls to customers should they request contact

Essential Attributes:

Excellent written and verbal communication
A positive 'can do' attitude and a 'customer first' approach
Experience of working within a customer focused environment

Advantageous Attributes:

Experience of working within a mobile service provider in a customer service role
Experience of working within social media customer service platforms and ticketing systems

To apply

If you think that this could be you, and you would enjoy working within an expanding team providing excellent customer service, then we would love to hear from you.

So if you wish to be considered for this opportunity as Customer Service Advisor (Online chat, Social media, Telephone), please send us your full CV to jobs@1pmobile.com.

Applicants must be eligible to live and work in the UK.