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It's easy to keep your number when switching to 1pMobile

  1. Text PAC to 65075 with your current provider's SIM in your phone, or;
  2. You can call your current provider (see below) and ask them for a Porting Authorisation Code (PAC)
  3. Order your 1pMobile SIM
  4. When your 1pMobile SIM arrives, log into your account and activate your SIM
  5. You will be asked if you want to keep your number, and prompted to enter your PAC
  6. Choose the day you would like the transfer to take place (two working days notice required)

Please be aware that on the day that the transfer takes place, you may be unable to use your phone for a period of up to two hours.

You can transfer a number to us at any time after receiving your SIM from us. Please make sure you do not cancel your contract with your current provider as it is not possible to transfer a disconnected number.

Obtaining a Porting Authorisation Code (PAC) from your current mobile provider

By SMS / text message

The easiest way to get your PAC from your current provider is to text PAC to 65075 with their SIM in your phone.

By phone

If you do need to contact your current provier you can find their customer service numbers below.

Call from handset Call from landline
EE 150 07973 100 450
Giff Gaff 43431 n/a
O2 (contract) 202 0344 809 0202
O2 (pay-as-you-go) 4445 0344 809 0222
Orange (contract) 150 07973 100 150
Orange (pay-as-you-go) 450 07973 100 450
T-Mobile 150 0800 956 5000
Three 333 0333 338 1001
Vodafone (contract) 191 0333 304 0191
Vodafone (pay-as-you-go) 191 0333 304 8069
360Coms Telecom 01480 468000 01480 468000
Airwave Smart Mobile 08000 113399 08000 113399
Anyware SIM 01200 400010 01200 400010
Asda Mobile 2732 0800 079 2732
Auracall 0208 4979295 0208 4979295
Axis Telecom 01482 388400 01482 388400
BT Mobile 150 0800 800 150
BT One Phone 0800 800 154 0800 800 154
C4CMobile 01304 897655 01304 897655
Call & Give 0871 332 9189 0871 332 9189
CMLink 07797 300 0186 07797 300 0186
CTExcel 00852 2877 9777 00852 2877 9777
Cuniq 03330 068 068 03330 068 068
Ecotalk 01453 761318 01453 761318
EE 150 07973 100 450
ETS mobile 0800 280 8980 0800 280 8980
Freedom Pop 0330 440 1614 0330 440 1614
Gamma Telecom 0333 014 0000 0333 014 0000
Giff Gaff 43430 n/a
Global Gig 0203 86 86 080 0203 86 86 080
iD Mobile 7777 0333 003 7777
Joi Telecom 121 0121 2274400
Jump 08000 247 247 08000 247 247
KCOM 01482 606101 01482 606101
Lebara Mobile 5588 0207 031 0791
LycaMobile 322 0207 132 0322
Nord Telekom 0207 097 0196 0207 097 0196
Now PAYG 669 0207 871 7669
O2 (contract) 202 0344 809 0202
O2 (pay-as-you-go) 4445 0344 809 0222
Orange (contract) 150 07973 100 150
Orange (pay-as-you-go) 450 07973 100 450
Plusnet 500 0800 079 1133
RWG Mobile 01633 415 333 01633 415 333
Sky Mobile 0333 7591 018 0333 7591 018
Smarty 888 n/a
Superdrug Mobile 0345 671 0709 0345 671 0709
Sure VoIP 0330 445 0000 0330 445 0000
T-Mobile 150 0800 956 5000
Talk Home Mobile 0330 993 7339 0330 993 7339
Talk Mobile 5888 0800 0494 401
TalkTalk Mobile 0345 172 0044 0345 172 0044
Tesco Mobile 4455 0345 301 4455
The Phone COOP 01608 434 000 01608 434 000
Three 333 0333 338 1001
Toggle 322 02071 322322
Torica 80480 0203 598 2351
Utility Warehouse 150 0333 777 0777
Vectone Mobile 322 0207 179 0134
Virgin Mobile 789 0345 6000 789
Vivio n/a 01244 305100
Vodafone (contract) 191 0333 304 0191
Vodafone (pay-as-you-go) 191 0333 304 8069
White Mobile n/a 0330 001 0488

Don't want to keep your number when switching to 1pMobile

If you do not wish to keep your number when you switch to 1pMobile and automatically cancel your services with your current provider.

  1. Text STAC to 75075 with your current provider's SIM in your phone, or;
  2. You can call your current provider (see below) and ask them for a Service Termination Authorisation Code (STAC)
  3. When your 1pMobile SIM arrives, log into your account and activate your SIM
  4. You will be asked if you want to cancel your service with your current provider,and prompted to enter your STAC
  5. Choose the day you would like the cancellation to take place (two working days notice required)

Is your handset unlocked?

Please ensure your handset is not locked to another provider. You can find more information on how to check if you phone is locked and how to unlock it on our unlocking your phone page