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Tariff and charges

Standard UK calls, texts and data

No minimum call charges. No call setup fees. (Unless otherwise stated)
These calls are included in Boosts where applicable.

Calls to UK landlines starting 01, 02, 03 1p a minute
Calls to UK mobiles 1p a minute
Texts to UK mobiles 1p a text
Mobile data 1p a MB
Calls to 150 to get your balance Free
Voicemail access and retrieval 1p a minute

Other UK calls and texts

0800, 0808, 0500, 116 Free Calls to freephone numbers starting 0800, 0808, 0500, 116
999, 112, 911 Free Calls to emergency services, Police, Fire, Ambulance, Coast Guard and text (SMS) to emergency services, Police, Fire, Ambulance, Coast Guard for hearing or speach impaired customers
111, 119 Free Calls to NHS and COVID help lines
101 Free Calls to Police non-emergency
105 Free Calls to power-cut information
Directory enquiries 50p a call + 5p a minute The cheapest directory enquiry service available is 118 383 which costs just 50p a call plus 5p a minute. This is for a single enquiry
  70p a call + 5p a minute For multiple enquiries the cheapest directory enquiry service available is 118 338 which costs just 70p a call plus 5p a minute
International directory enquiries £1.75 a minute The cheapest international directory enquiry service available is 118 830 which costs just £1.75 a minute
084, 087, 09, 118 5p a minute + Service Charge Numbers starting 084, 087, 09, 118. The call cost will be our Access Charge (5p a minute) plus the Service Charge of the company being called. More info on UK Calling is available is shown below and on the Ofcom website
Personal numbers and pagers 1p a minute Numbers starting 070 are charged at the standard UK mobile rate
Picture message 30p a message Picture message (MMS) to mobiles (max 300KB)
Short Numbers Free to £5 a minute The costs of calls and texts to mobile shortcodes are as advised by the short number service provider
Premium SMS/text 10p to £10 a text Sending and/or receiving premium texts. There may be a charge for both sending and/or receiving the premium rate text message. Please check with the provider of the service you are texting
Mobile internet (dial-up WAP) 15p a minute Legacy WAP internet access for non-smartphones without 2G, 3G or 4G access

International and roaming

View international and roaming rates

Credits, top-ups and boosts

Joining top-up £10 The SIM card is free
Top-up At least once every 120 days (4 months) Credit never expires
Top-up values £10, £15, £20, £30 You can top-up in various amounts
Data Boosts 1GB £3
4GB £6
10GB £10
50GB £15
100GB £20
200GB £30
Each lasts up to 30 days
Unlimited calls and texts Boost £3 Lasts for 30 days
1-year Unlimited calls and texts Boost £36 Unlimited calls and texts for a whole year plus free 250MB every 30 days

Notes:

Prices from 24 November 2020.

All calls are charged in whole minutes or part thereof and the cost of the call is rounded up to the next 1p.

For chargeable data, the charge starts as soon as the first packet of data is used. You are then allocated 1p worth of data (e.g. 1MB in UK & EU, 0.5MB in USA) to use before the next charge occurs. If any data is used in a 24 hour period there is a minimum charge of 1p.

Text messages consist of 160 characters. Any text exceeding 160 characters may be charged as multiple messages. This is determined by the receiving network (especially if roaming or texting internationally) and unfortunately, we have no control over this.

Picture messages are limited to 300KB. Any pictures over this size may be split into multiple messages.


Premium Rate Services information

Calls to 08xx, 09xx and 118xxx numbers

What are Premium Rate Services?

Premium rate services allow you pay for services through your phone bill (phone-paid services). Examples of premium rate services are competitions, chat lines, downloads for your mobile phone, games, charity donations and recorded information. Organizations that provide premium rate services are called service providers.

How do I identify a Premium Rate Service?

If you are making a call, premium rate numbers start with 09, 084, 087 and 118. Premium text messages are usually five or six digits long and start 5, 6 or 7.

How do Premium Rate Services work?

Premium rate numbers and texts are more expensive to call than normal numbers. The cost of the call or text is used to pay for the service and is split into:

Our access charge is shown in our tariff guide available from our website or by calling Customer Services.

The service charge is advertised by the organization providing the service. If you don't know who they are you can use the number checker on the Phone-paid Services Authority website: psauthority.org.uk. This will show you the name of the service provider, their contact details and the cost of the service. Our Customer Services team can also find out this information for you.

Phone-paid Services Authority

The Phone-paid Services Authority sets the rules about content, promotion and the operation of premium rate services through a Code of Practice and enforces them. It investigates complaints and has the power to impose sanctions if the Code of Practice is breached. Phone-paid Services Authority's service is free to consumers and fully independent.

Premium rate call bar service

You can enable or disable the ability to call premium rate services in the SIM settings of your online 1pMobile account or you can contact us here.

How to complain

If you have a problem with a premium rate service you should contact the service provider. We can help you identify who they are and provide their contact details.

If you're unhappy with the way the service provider handles your enquiry, you can complain to the Phonepaid Services Authority either:

Online: psauthority.org.uk
Telephone: 0300 30 300 20
Letter: Phone-paid Services Authority, 40 Bank Street, London, E14 5NR

If you're unhappy about the information we've given you or you think we've not charged you correctly for a premium rate service on your bill, please contact us so we can look into the matter for you. If we're unable to resolve your complaint within eight weeks you can take your complaint to Ombudsman Services: Communications who are independent and free to use. They can decide if we've handled your complaint appropriately. Please note that Ombudsman Services: Communications can't help you if your complaint is about the organization that provided the premium rate service.