Standard UK calls, texts and dataNo minimum call charges. No call setup fees. (Unless otherwise stated) |
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| Calls to UK landlines starting 01, 02, 03 | 1p a minute | |
| Calls to UK mobiles | 1p a minute | |
| Calls to 150 to get your balance | Free | |
| Voicemail access and retrieval | 1p a minute | |
| Texts to UK mobiles | 1p a text | |
| Mobile data | 1p a MB | |
Other UK calls and texts |
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| 0800, 0808, 0500, 116 | Free | Calls to freephone numbers starting 0800, 0808, 0500, 116 |
| 999, 112, 911 | Free | Calls to emergency services, Police, Fire, Ambulance, Coast Guard and text (SMS) to emergency services, Police, Fire, Ambulance, Coast Guard for hearing or speach impaired customers |
| 111, 119 | Free | Calls to NHS and COVID help lines |
| 101 | Free | Calls to Police non-emergency |
| 105 | Free | Calls to power-cut information |
| Directory enquiries | Providers published cost + 5p a minute | Please refer to the provider of the 118 number you are calling for their costs. |
| 084, 087, 09, 118, 055, 056 | 5p a minute + Service Charge | Numbers starting 084, 087, 09, 055, 056, 118. The call cost will be our Access Charge (5p a minute) plus the Service Charge of the company being called. More info on UK Calling is available is shown below and on the Ofcom website |
| Personal numbers and pagers | 1p a minute | Numbers starting 070 are charged at the standard UK mobile rate |
| Picture message | 30p a message | Picture message (MMS) to mobiles (max 300KB) |
| Text to email | 30p a message | Send a text message to an email address |
| Short Numbers | Free to £5 a minute | The costs of calls and texts to mobile shortcodes are as advised by the short number service provider |
| Premium SMS/text | 10p to £10 a text | Sending and/or receiving premium texts. There may be a charge for both sending and/or receiving the premium rate text message. Please check with the provider of the service you are texting |
| Mobile internet (dial-up WAP) | 15p a minute | Legacy WAP internet access for non-smartphones without 2G or above access |
International and roaming |
Credits, top-ups and boosts |
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| Joining top-up | £10, or cost of initial Boost | The SIM card is free |
| Spend | At least £10 every 60-days | Remaining credit rolls over |
| Top-up values | from £10 | You can top-up in various amounts |
| Boosts | From 1GB to 200GB Unlimited UK calls and texts 1-year options available |
Each lasts for 30 days (execpt for 1-year options) |
| Replacement SIM card | £2.50 | For replacing a lost or stolen SIM card. |
| Roaming surcharge | £1 per day | Applied when our Roam-like-at-home fair use policy is breached |
| Credit Refund Fee | £10 | For processing a refund of remaining credit if porting your number to another provider |
Prices from 24 November 2020.
All calls are charged in whole minutes or part thereof and the cost of the call is rounded up to the next 1p.
For chargeable data, the charge starts as soon as the first packet of data is used. You are then allocated 1p worth of data (e.g. 1MB in UK & EU, 0.5MB in USA) to use before the next charge occurs. If any data is used in a 24 hour period there is a minimum charge of 1p.
Text messages consist of 160 characters. Any text exceeding 160 characters may be charged as multiple messages. This is determined by the receiving network (especially if roaming or texting internationally) and unfortunately, we have no control over this.
Picture messages are limited to 300KB. Any pictures over this size may be split into multiple messages.
Calls to 08xx, 09xx and 118xxx numbers
Premium rate services allow you pay for services through your phone bill (phone-paid services). Examples of premium rate services are competitions, chat lines, downloads for your mobile phone, games, charity donations and recorded information. Organizations that provide premium rate services are called service providers.
If you are making a call, premium rate numbers start with 09, 084, 087, 055, 056 and 118. Premium text messages are usually five or six digits long and start 5, 6 or 7.
Premium rate numbers and texts are more expensive to call than normal numbers. The cost of the call or text is used to pay for the service and is split into:
Our access charge is shown in our tariff guide available from our website or by calling Customer Services.
The service charge is advertised by the organization providing the service. If you don't know who they are you can use the number checker on the Phone-paid Services Authority website: psauthority.org.uk. This will show you the name of the service provider, their contact details and the cost of the service. Our Customer Services team can also find out this information for you.
Phone-paid Services Authority
The Phone-paid Services Authority sets the rules about content, promotion and the operation of premium rate services through a Code of Practice and enforces them. It investigates complaints and has the power to impose sanctions if the Code of Practice is breached. Phone-paid Services Authority's service is free to consumers and fully independent.
Premium rate call bar service
You can enable or disable the ability to call premium rate services in the SIM settings of your online 1pMobile account or you can contact us here.
If you have a problem with a premium rate service you should contact the service provider. We can help you identify who they are and provide their contact details.
If you're unhappy with the way the service provider handles your enquiry, you can complain to the Phonepaid Services Authority either:
Online: psauthority.org.uk
Telephone: 0300 30 300 20
Letter: Phone-paid Services Authority, 40 Bank Street, London, E14 5NR
If you're unhappy about the information we've given you or you think we've not charged you correctly for a premium rate service on your bill, please contact us so we can look into the matter for you. If we're unable to resolve your complaint within eight weeks you can take your complaint to Ombudsman Services: Communications who are independent and free to use. They can decide if we've handled your complaint appropriately. Please note that Ombudsman Services: Communications can't help you if your complaint is about the organization that provided the premium rate service.