Cookies and similar technologies allow small pieces of information to be read from and/or placed onto your device when you visit a website or application. We use cookies to personalise your experience on our site and for tracking and advertising purposes. You can select to accept all cookies or you can change your preferences. However, please note that turning any of these cookies off may affect your browsing experience. To modify your preference settings from the default opt-out position for optional cookies, click on change preferences button See our Cookie Policy for more detailed information about the cookies we and our partners use on this website.

Type	Usage	Accept
Essential	Essential cookies are necessary for our website to function. These cookies:	Required
Functional	We use functional cookies that allow us to remember some of the selections you’ve made before and to provide enhanced functionality.�	Required
Performance	These cookies are used to measure and analyze the traffic of this website.
Advertising	Advertising cookies let websites display adverts of products and services to customers that are likely to be of more interest to them.
Our cookie policy Accept all

Information for Tello customers

We have received many enquiries from current Tello customers who are interested in switching to 1pMobile, as Tello UK is closing down and will be unavailable from 31 January 2018.

Therefore, we have produced this page to provide Tello customers with information they may need before making the switch.

Want to keep your Tello mobile number?

If you wish to keep your Tello mobile number you will need to contact them for a PAC so you can transfer (port) your number to us. All requests for porting your number from Tello have to be with us by 4.30pm on the 29th January 2018. If you have not already ordered a SIM card then please do so NOW. Once we have processed the order you will be able to login to your 1pMobile account, activate the SIM and provide your PAC details.

Want a new number?

Alternatively, if you are not worried about keeping your Tello number and you would like to move to 1pMobile, we will provide you with a new number.

Our rates

With the UK's lowest PAYG rates for calls, texts and data, your top-ups go a lot, lot further. Use your credit as and when you want.

UK landlines and mobiles	1p a minute
Texts to UK numbers	1p a text
Data	1p a MB
Other rates	View tariff

Check the coverage where you are

Tello use the Three network, we are proud to use the EE network, which has the best coverage and fastest 5G, as well as providing a 4G and 2G service too. Coverage may vary on different networks in different areas, so we would recommend you check the coverage in areas of interest to you.

Moving from Tello on the Three network to 1pMobile on the EE network.

Check coverage

How do I move to 1pMobile?

If you have a pay-as-you-go tariff with Tello, you can't transfer your credit, so you should use up your Tello credit.

The only things you need to do are:

Make sure your phone is not locked to the Three network. If your phone is locked you will need to contact Tello on 32100 or 0203 514 7110 to get it unlocked.
Order your 1pMobile SIM, which should be with you within a couple of days.