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Please follow the steps below carefully.
Step 1: Get your QR code ready
1. Log in to your 1pMobile online account.
2. Find your replacement eSIM and click Install and activate to display the QR code.
3. Keep the page open so you can scan the QR code with your phone.
Before you start:
- Connect your phone to Wi-Fi and stay connected throughout the process.
- If you have a VPN installed, switch it off.
- The QR code can only be scanned once. Please do not scan it until you are ready to install your eSIM.
We recommend logging in to your 1pMobile account on a different device, such as a computer or tablet. This allows you to use your phone's camera to scan the QR code.
Step 2: Install your eSIM
Use your phone's camera to scan the QR code and follow the on-screen instructions to install the eSIM.
Step 3: Check that your eSIM is installed
Your eSIM may show a temporary mobile number at this stage. This is normal.
You can check whether the eSIM has been installed by following the instructions for your phone below.
For iPhone:
1.Open Settings.
2.Select Mobile Service, Mobile Data or Cellular.
3. Look under SIMs or Cellular Plans.
If your 1pMobile eSIM appears, it should be installed, although it may not be activated yet.
For Android:
1. Open Settings.
2. Select Network & Internet and then SIMs.
3. On Samsung phones, go to Connections and then SIM Manager.
If your 1pMobile eSIM appears, it should be installed, although it may not be activated yet.
Checking the temporary number
The temporary number displayed on your phone should match the number shown on the QR code page in your 1pMobile online account.
Some phones may only display the first 10 digits of the temporary number. On some iPhones, the final digit may also be missing. This does not affect the installation. If the digits displayed match the corresponding digits in your online account, your eSIM should be installed correctly.
Step 4: Confirm the SIM swap
Once you have confirmed that your eSIM is installed:
1. Return to your 1pMobile online account, where the QR code is displayed.
2. Tick the box confirming that you have installed the eSIM on your device.
3. Click Confirm swap SIM now.
This will start the process of transferring your service to your replacement eSIM.
Step 5: Wait for activation
Activation can take between 2 and 24 hours, although it is usually completed within the first 2 hours.
Please allow time for the process to finish.
Important: If you experience any problems during installation or activation, please contact us for assistance. Do not delete your newly installed eSIM, as this could cause further issues.
If you need any further help, please get in touch with our customer support team.