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Calling and texting

Voicemail is available to all of our customers. You set up voicemail by dialling 222 on your mobile phone and following the voice prompt instructions. On most handsets, you can also access your voicemail by holding down the number 1 key. We suggest you set a PIN on your voicemail service.

Your voicemail can store a maximum of 50 messages, up to 8 minutes each. New messages are stored for 21 days or, after listened to, they can be saved and stored for 7 days.

Voicemail commands:

  • Press 1 to replay the message
  • Press 2 to save the message
  • Press 3 to delete the message
  • Press 8 to hear the message details (number, date and time of call)

Accessing your voicemail will cost you 1p per minute. If you would like to turn your voicemail off, you can simply dial ##002# and press call. If you would like to turn it back on again after turning it off, you will need to go into the handset's call settings and set the divert on busy, no answer or unavailable to +447953222222.

You can fully disable the voicemail service via your 1pMobile Account settings page. However, please be aware that we may not be able to retrieve this service once it has been fully disabled.

If you need to access your voicemail from another phone (landline or another mobile) make sure you have set up your voicemail PIN beforehand.

To access your voicemail dial 07953222222 (+447953222222 if abroad) and follow the voice prompts. You will need to enter your mobile number and your PIN to retrieve your messages.

Outside the UK and the EU, you will incur roaming charges when someone leaves you a voicemail message and you will also be charged for listening to your messages. So, if it is not essential that you receive voicemail whilst you are away, we recommend you turn it off before you leave.

You can turn off your voicemail by dialling ##002# and pressing call. If you would like to turn it back on again after turning it off, you will need to go into the handset's call settings and set the divert on busy, no answer or unavailable to +447953222222.

If you need to leave your voicemail box on, make sure you have set up your voicemail PIN before you travel. You will need to dial +447953222222 when your away, as dialling 222 may not work. You will need to enter your PIN to retrieve your messages.

By default, your phone cannot make calls to premium rate numbers. However, you can easily enable the 'Premium rate calling' facility on your Network settings page.

The cost of calling premium rate numbers consists of two parts - 1pMobile's access charge (30p a minute) and a service charge set by the organisation you are calling. For more information, please visit our Tariff and charges page. To find out the minimum and maximum charges of calling a particular number, you should visit this Ofcom page.

By default, you cannot make calls to numbers containing adult content. If you wish to be able to make such calls, you can enable the 'Premium rate calling' facility from your Network settings page.

Once enabled, these calls will be charged at a higher rate than calls to UK landlines and mobiles. Please visit our Tariff and charges page for current prices and for more information.

Before you travel abroad.

By default, roaming is disabled in your account network settings. 

Please make sure you enable roaming in your account before you travel abroad. If you enable roaming while abroad, it may take up to 24 hours for your phone to be registered across the roaming platforms in Europe. It may take 48 hours for other foreign networks. 

Connecting to a foreign network.

Your phone will then automatically search for local networks where you are abroad. You may also need to turn roaming on within your phones settings.

You may need to manually search for a network. Select any network with good signal strength. Please see your phone manual for instructions on these steps. You may also need to switch your phone off for 15 minutes, and then on again to finally connect. 'Switching off' means powering off, (not just setting the screen lock.)

Some phones with Android OS may show available networks as 'forbidden.' You should try selecting the network until your phone finally accepts a connection.

Costs when roaming on a network within the EU.

Roaming usage in the EU/EEA now costs the same as in the UK, but please see our tariff page for full details. Please be aware phones can connect to networks across borders. Setting your phone to manually search for networks will let you decide before selecting a network.

Costs when roaming on a network outside the EU.

Different prices apply depending on which country you are visiting outside of the EU, and will be more expensive than using your phone in the UK. Please visit our Tariff and charges page for current prices. Data Boosts cannot be used outside of Europe.

If you want to disable the roaming facility, then you have to disable it from your Network settings page. 

By default, the international calling facility is disabled. If you do want to use this facility you can enable it from your Network settings page. Once enabled, international calls will be charged at a higher rate than calls to UK landlines and mobiles. Please visit our Tariff and charges page for current prices.

Text messaging (SMS) is available to all 1pMobile customers and the service is automatically enabled as soon as you join. However, sometimes it may be necessary to update the message centre number stored in your handset. For instance, when you transfer your telephone number to 1pMobile from another network.

In this case, you must ensure that your message centre number is listed as +447958879879. This will enable you to access the EE network and to send and receive text messages, both in the UK and abroad. Please refer to your mobile phone instruction manual on how to update your message centre number.

When looking at your mobile phone you may have noticed some letters and numbers next to your signal strength indicator. Here's a brief overview of what these symbols mean.

  • G – Referred to as second generation (2G) mobile technology, G stands for GPRS (General Packet Radio Service). It is the slowest and oldest form of data connectivity (providing up to 114Kbits per second) and is typically only used if the phone can’t find anything faster due to interference or location issues.
  • E – The letter E stands for EDGE (Enhanced Data Rates for GSM Evolution), which is also known as Enhanced GPRS. This technology lies somewhere in between 2G and 3G technology, providing typical speeds between 120Kbits and 384Kbits per second.
  • 3G – 3G stands for third generation and offers double the performance of EDGE, providing data transfer rates of between 384Kbits per second and 2Mbits per second.
  • H – H stands for HSPA (High Speed Packet Access). It is an enhanced form of 3G technology, providing higher data transfer rates than the basic 3G. HSPA boasts potential speeds of between 600Kbits per second and 10Mbits per second.
  • 4G – Now covering a large portion of the UK, 4G – which stands for fourth generation – is now the standard data connection type. Offering speeds of up to 100Mbits per second, but generally peaking at 20Mbits per second, 4G connection can work as good as, if not better than, a wi-fi connection.

This setting is between your phone and the network.

To change the setting dial the following code as though you were making a phone call.

**61*+447953222222*11*XX# where XX is the number of seconds before the call is sent to voicemail. This can be any number from 5 to 30 in increments of 5. i.e. 5, 10, 15, 20, 25 or 30.

If your phone has call diverts enabled you will need to disable these first. On an android phone this means looking in your phone app settings, and the call forwarding options, and then selecting disable. Then restart the phone.

If you have activated within the last hour please wait a little longer because activation may still be in process. Dial 150 to check your SIM is active and your first top-up has been added to your phone.

  1. Please check the SIM is correctly fitted in your phone. If you have any doubts about this please see our help page and search for 'SIM' here.
    Dual SIM phones need to have our SIM in slot 1 until it’s activated. We have found on a number of handsets that data is not supported in slot 2 but please refer to your manual.
  2. Is your phone unlocked? If you are unsure about this please contact your prior network, or wherever you purchased your phone. If your phone says the SIM is invalid it is most likely that the phone is locked to another network.
  3. Please turn your phone off, wait 15 minutes, and then turn it on again.
  4. Please perform a manual network search. our network is listed as either '1pMobile', 'EE', 'Club', 'Orange', 'Plus' or 'T-mobile' For instructions on how to do a manual search please see your phone manual or search online.
  5. If you are able to make calls/ texts but cannot access the internet please check the APN settings on your phone are as follows:
    • Name: 1pMobile
    • APN: data.uk
    • User: user
    • Password: one2one
    • Type: CHAP

    You may need to add an APN with this information. For instructions on how to do this please see your phone manual, search online or contact us with your phone make and model.

To add a voicemail PIN for accessing your messages from another phone:

  • call your voicemail (hold down the 1 key on your handset)
  • if you have messages saved, you'll be played them right away. To go to the main menu press *
  • select option 3 - settings and features menu
  • select option 3 - change your PIN
  • select option 1 - add a PIN
  • follow the prompts. A PIN can be from 4 to 10 digits in length.
  • when you enter a PIN of your choice, press # to save

If you have any trouble doing this, please contact us and we'll be able to help.

Your phone should have options to specify how and when calls are diverted to your voicemail.

If you phone does not have menu options for this you can use the following codes to control the diverts.

You dial the following as if making a phone call

Divert All calls to voicemail

  • Set: **21*+447953222222#[SEND]
  • Cancel: ##21#[SEND]
  • Query: *#21#[SEND]

Divert on No Answer

  • Delay nn seconds: max 30 seconds, in 5 second increments
  • Set: **61*+447953222222**nn#[SEND]
  • Cancel: ##61#[SEND]
  • Query: *#61#[SEND]

Divert on Unreachable

  • Set: **62*+447953222222#[SEND]
  • Cancel: #62#[SEND]
  • Query: *#62#[SEND]

Divert on Busy

  • Set: **67*+447953222222#[SEND]
  • Cancel: ##67#[SEND]
  • Query: *#67#[SEND]

Cancel All

  • ##002#[SEND]

How long can a text message be?

Text messages or SMS (Short Message Service) is designed to send short messages between mobiles. In most instances, these are limited to 160 (or 140 characters in the USA). However, most mobiles will take longer messages and split them into segments.

If your phone splits a message into multiple segments you may get charged for each segment, depending on your phone, the network receiving the message and the recipients type of phone.

You can see how many segments each of your SMS have in your usage, and each will have a separate charge. The time between segments is usually 2-3 seconds.

Emojis & special characters matter

Characters outside of the standard A-Z character set (like e.g. emojis, accented letters, Chinese, Japanese, Korean, Arabic characters) are automatically encoded by your phone. These special character uses more bytes per character, limiting you to 70 characters per segment.

iPhone and Smart Punctuation

Are you using an iPhone? Text segmentation has become an issue world-wide with some of the latest iOS 11 updates. Please ensure that you have turned off Smart Punctuation; in the keyboard settings. If this is on and you use an apostrophe, dashes or quotes then the phone splits the message into 70 character chunks rather than 160. Smart Punctuation can also cause data inputting issues on various websites and web forms.

International calling Zones

International zone 1

Andorra, Austria, Azores (Portugal), Balearic Islands (Spain), Belgium, Bulgaria, Canary Islands (Spain), Croatia, Cyprus (South), Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland (Republic of), Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira (Portugal), Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Vatican City


International zone 2

Canada, US Virgin Islands, USA


International zone 3

Andorra, Canada, Faroe Islands, Switzerland, USA


International zone 4

Afghanistan, Albania, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia Herzegovina, Botswana, Brazil, British Virgin Isles, Brunei Darussalam, Burkina Faso, Burundi, Côte d’Ivoire, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo (Dem Rep of), Cook Islands, Costa Rica, Cuba, Cyprus (North), Diego Garcia, Djibouti, Dominica, Dominican Rep, Dutch Antilles, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guam, Guatemala, Guiana, Guinea, Guinea Bissau, Haiti, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Libya, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Oman, Pakistan, Palau, Palestinian Authority, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Reunion Island, Russia, Rwanda, Samoa, Sao Tome & Principe, Saudi Arabia, Senegal, Serbia & Montenegro, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Korea, South Sudan, Sri Lanka, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin/Maarten, St. Pierre & Miquelon, St. Vincent & the Grenadines, Sudan, Suriname, Swaziland, Switzerland (OnAir), Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis and Futuna, Yemen, Zambia, Zimbabwe


International zone 5

Airlines, Italy (Telecom Italia Maritime), Malta (Vodafone Malta Maritime), Maritime Services, Non-Geographic (Transatel), Norway (MCP), Satellite including - Cruise ships, UAE (Thuraya)

Roaming zones

Roaming zone 1

Austria, Azores (Portugal), Balearic Islands (Spain), Belgium, Bulgaria, Canary Islands (Spain), Croatia, Cyprus (South), Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland (Republic of), Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira (Portugal), Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovak Republic, Slovenia, Spain, Sweden, Vatican City


Roaming zone 2

Andorra, Canada, Faroe Islands, Switzerland, USA


Roaming zone 3

Australia, New Zealand


Roaming zone 4

Afghanistan, Albania, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia Herzegovina, Botswana, Brazil, British Virgin Isles, Brunei Darussalam, Burkina Faso, Burundi, Côte d’Ivoire, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo (Dem Rep of), Cook Islands, Costa Rica, Cuba, Cyprus (North), Diego Garcia, Djibouti, Dominica, Dominican Rep, Dutch Antilles, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guam, Guatemala, Guiana, Guinea, Guinea Bissau, Haiti, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Libya, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Oman, Pakistan, Palau, Palestinian Authority, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Reunion Island, Russia, Rwanda, Samoa, Sao Tome & Principe, Saudi Arabia, Senegal, Serbia & Montenegro, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Korea, South Sudan, Sri Lanka, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin/Maarten, St. Pierre & Miquelon, St. Vincent & the Grenadines, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uruguay, US Virgin Islands, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis and Futuna, Yemen, Zambia, Zimbabwe


Roaming zone 5

Airlines, Italy (Telecom Italia Maritime), Malta (Vodafone Malta Maritime), Maritime Services, Non-Geographic (Transatel), Norway (MCP), Satellite including - Cruise ships, UAE (Thuraya)

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