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Calling and texting

Voicemail is available to all of our customers. You set up voicemail by dialling 222 on your mobile phone and following the voice prompt instructions. On most handsets, you can also access your voicemail by holding down the number 1 key. We suggest you set a PIN on your voicemail service.

Voicemail commands:

  • Press 1 to replay the message
  • Press 2 to save the message
  • Press 3 to delete the message
  • Press 8 to hear the message details (number, date and time of call)

Accessing your voicemail will cost you 1p per minute. If you would like to turn your voicemail off, you can simply dial ##002# and press call. If you would like to turn it back on again after turning it off, you will need to go into the handset's call settings and set the divert on busy, no answer or unavailable to +447953222222.

You can fully disable the voicemail service via your 1pMobile Account settings page. However, please be aware that we may not be able to retrieve this service once it has been fully disabled.

If you need to access your voicemail from another phone (landline or another mobile) make sure you have set up your voicemail PIN beforehand.

To access your voicemail dial 07953222222 (+447953222222 if abroad) and follow the voice prompts. You will need to enter your mobile number and your PIN to retrieve your messages.

Outside the UK you will incur roaming charges when someone leaves you a voicemail message and you will also be charged for listening to your messages. So, if it is not essential that you receive voicemail whilst you are away, we recommend you turn it off before you leave.

You can turn off your voicemail by dialling ##002# and pressing call. If you would like to turn it back on again after turning it off, you will need to go into the handset's call settings and set the divert on busy, no answer or unavailable to +447953222222.

If you need to leave your voicemail box on, make sure you have set up your voicemail PIN before you travel. You will need to dial +447953222222 when your away, as dialling 222 may not work. You will need to enter your PIN to retrieve your messages.

By default, your phone cannot make calls to premium rate numbers. However, you can easily enable the 'Premium rate calling' facility on your Network settings page.

The cost of calling premium rate numbers consists of two parts - 1pMobile's access charge (30p a minute) and a service charge set by the organisation you are calling. For more information, please visit our Tariff and charges page. To find out the minimum and maximum charges of calling a particular number, you should visit this Ofcom page.

By default, you cannot make calls to numbers containing adult content. If you wish to be able to make such calls, you can enable the 'Premium rate calling' facility from your Network settings page.

Once enabled, these calls will be charged at a higher rate than calls to UK landlines and mobiles. Please visit our Tariff and charges page for current prices and for more information.

By default, your phone has roaming disabled. If you do want to use the roaming facility, then you have to enable it from your Network settings page.

Once enabled, you can just take your phone abroad and it will automatically roam onto one of our network partners in the country you are in. Please note, it may take up to two hours for your phone to register with the foreign network. You may also need to switch your phone off and then on again.

Different prices apply depending on which country you are visiting and will be more expensive than using your phone in the UK. Please visit our Tariff and charges page for current prices.

By default, the international calling facility is disabled. If you do want to use this facility you can enable it from your Network settings page. Once enabled, international calls will be charged at a higher rate than calls to UK landlines and mobiles. Please visit our Tariff and charges page for current prices.

Text messaging (SMS) is available to all 1pMobile customers and the service is automatically enabled as soon as you join. However, sometimes it may be necessary to update the message centre number stored in your handset. For instance, when you transfer your telephone number to 1pMobile from another network.

In this case, you must ensure that your message centre numbers is listed as +447958879879. This will enable you to access the EE network and to send and receive text messages, both in the UK and abroad. Please refer to your mobile phone instruction manual on how to update your message centre number.

When looking at your mobile phone you may have noticed some letters and numbers next to your signal strength indicator. Here's a brief overview of what these symbols mean.

  • G – Referred to as second generation (2G) mobile technology, G stands for GPRS (General Packet Radio Service). It is the slowest and oldest form of data connectivity (providing up to 114KB per second) and is typically only used if the phone can’t find anything faster due to interference or location issues.
  • E – The letter E stands for EDGE (Enhanced Data Rates for GSM Evolution), which is also known as Enhanced GPRS. This technology lies somewhere in between 2G and 3G technology, providing typical speeds between 120KB and 384KB per second.
  • 3G – 3G stands for third generation and offers double the performance of EDGE, providing data transfer rates of between 384KB per second and 2MB per second.
  • H – H stands for HSPA (High Speed Packet Access). It is an enhanced form of 3G technology, providing higher data transfer rates than the basic 3G. HSPA boasts potential speeds of between 600KB per second and 10MB per second.
  • 4G – Now covering a large portion of the UK, 4G – which stands for fourth generation – is now the standard data connection type. Offering speeds of up to 100MB per second, but generally peaking at 20MB per second, 4G connection can work as good as, if not better than, a wi-fi connection.

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